Returns

You may return most new, unopened items within 15 days of delivery. All new returns will be processed for merchandise only (net of any shipping charges paid to Windwardboats.Shop) and are subject to a 15% restocking fee which will be deducted from the refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

No merchandise may be returned to us for any reason without RMA Returns merchandise authorization , original invoice number must be provided. If applicable, the product manufacturer will inspect the defective product and contact Windwardboats.shop regarding the issuance of your credit. Defective items deemed not acceptable for credit by the product manufacturer or returned without prior written authorization (a valid RMA#) will be returned to the customer at the customer’s expense or discarded. Acceptance of any such products by Windwardboats.shop does not constitute an admission of liability nor validity to any warranty claim between our customers and product manufacturers, but is done solely to assist the customer and product manufacturer.

You should expect to receive your refund as soon as the product has been received and inspected. 

If you need to return an item, simply click here to request a RMA,  We'll notify you via e-mail with a RMA# and instructions for your return.

Once we've received and processed the returned item we will notify you and issue your refund.

Manufacturer Warranty and Shipping Claims: As a retailer of marine products,Windwardboats.shop  purchases from various manufacturers which may provide limited warranties for their products. A copy of an applicable manufacturer’s limited warranty is available upon request. Windwardboats.shop does not offer any warranties, whether expressed or implied. Windwardboats.shop does not assume responsibility or liability for the workmanship or use of products purchased from our suppliers. All warranties other than those supplied by the product manufacturer, whether expressed or implied, including those of fitness, merchantability and/or workmanship are hereby disclaimed by Windwardboats.shop.

However, as a courtesy to our customers, Windwardboats.shop may accept for return certain products that are defective, damaged in shipping, or shipped in error.

Restockable Merchandise Returns: Special orders, materials made to order, cut to length, and/or items classified as hazardous material cannot be canceled or returned. Additionally, custom boat covers, windshields, Installed propellors and boat covers which have been opened and used are not returnable. Electronics are not returnable unless the error is Windwardboats.shop. Electronics are warrantied by the manufacturer. Contact the manufacturer if you have technical problems. We are happy to advise you with any problems. New merchandise in its original and undamaged packaging and in re-saleable condition, without customer’s markings, may be approved for restocking by Windwardboats.shop within 15 days from date of delivery of invoice. Merchandise returned after 15 days in its original and undamaged packaging, without customer’s markings will be subject to at least 25% restocking fee. No returns will be accepted after 30 days from invoice. Reason and original invoice number must be provided and Returned Goods Authorization numbers should be obtained from the customer service department. Return authorization for restocking will not be granted for any merchandise that has been subjected to damage, abuse, or alteration of the product or packaging in any way, or for special orders and/or items that cannot be returned to original manufacturer. Return authorization will only be considered for special order merchandise that is defective or shipped in error. No merchandise may be returned to us for restocking without prior written authorization. Upon inspection and final approval of the returned product, you will be issued a credit less applicable restocking fees as stated above.

All returns, defective or otherwise, must be shipped prepaid. Please insure your return with your carrier before shipping. Windwardboats.shop is not responsible for damaged or lost return pacakages.

Customer acknowledges that she/he has read this Return Policy and is fully advised of the requirements set forth for the return of merchandise and that no merchandise should be returned without contacting Customer Service to obtain a return authorization (RMA#) prior to returning said merchandise.

Customer acknowledges that this Return Policy constitutes the entire policy affecting this purchase. No other policy or understanding of any type, nature or style, whether oral or in writing, concerning this agreement or any warranties has been made or entered into will be recognized.